Our HVAC Reviews

When it comes to servicing your HVAC system, you need to hire a professional. White Sands Cooling & Heating offers full-service maintenance, repairs, and service on all makes and models of air conditioning and heating units. We strive for 5-star HVAC reviews with each and every service call. Please read our reviews below. We would also love it if you would leave us a review too. If you are in need of cooling or heating repair, installation, or HVAC service call our team today.

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White Sands Cooling & Heating

5.0

Based on 86 reviews

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White Sands Cooling and Heating

5.0

Based on 12 reviews

See all reviews Write a review

Chris Russell

20:04 13 Sep 22

Incredibly quick response to service request, technician was on time, competent and very thorough. Work was completed in a timely manner and I was extremely impressed with the entire process. I highly recommend this company!

Jeff Aanestad

13:06 03 Sep 22

These guys were fantastic, on time and professional. They diagnosed and fixed our AC duct issues with the most economical and effective solution which other companies couldn't or wouldn't do as all the other HVAC companies wanted me to send $1000s more.

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10:37 17 Aug 22

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cindy walker

21:01 26 Jul 22

Thank you White Sands for going above and beyond to help repair my AC and coming back the following day when I had electrical issues. Scott and his team fixed my electrical problem in an effort to help me. The electrical issue turned out to be a bad GFI plug totally unrelated to anything they worked on. But Scott could tell not being able to get in and out of the garage was a big deal and sent someone to help. They are a great company to use with excellent customer service!!

kenneth hall

20:55 24 Jun 22

AC went out and we called white sands as they are the company that installed it. They gave me a time they would be on site and they didn't disappoint. When the tech arrived he identified himself and the company, and immediately got to work. Ryan didn't miss a beat, had the system inspected and figured out the problem in no time. Took even less time for him to replace the part that went out and then he patiently waited in the heat to ensure all the readings came back correct. He even got the water hose and washed off the outside vents of the unit to ensure it was able to perform at full capacity. He was very knowledgeable and professional, and was able to answer all questions. This company will continue to have my business.

Michael Robinson

18:16 23 Jun 22

Great service !!

Jennifer Cottingham

19:33 06 Jun 22

Amy & Chase

07:24 09 May 22

Wow! This is the best company around! Don't call anyone else! The amount of time and effort their technician put into fixing my furnace issues is remarkable and was incredibly well priced for the work they provided. They care about their customers and go above and beyond. Hobby was very polite and super helpful and resolved a furnace issue I've been having for months. He made sure we were taken care of. Two other companies failed to fix our problem and only provided temporary fixes and I paid more for that then I did for White Sands to correctly fix my issue. Don't call anyone else!

Hugh Hillenbrand

21:43 05 May 22

Without a doubt the Best HVAC team and company we have ever used. Scott and his team have made us Happy.

Laura Hagendorfer

10:56 19 Apr 22

The A/C tech who came out to diagnose the A/C problem discovered the issue right away. I previously had 2 other local companies try to figure out the issue, but they just attributed the problem to age. I am grateful to White Sands for being professional, thorough, and explaining what needs to be repaired. Great company!!

Debbie Gilleran

22:37 12 Apr 22

The installation and duct work done by Scott and his team were completely professional and timely. He knows his product and takes the time to fully explain the difference in choices. He is patient and explained to the ‘newbies’ how to best utilize the system. We are completely satisfied and highly recommend him to anyone

Gail Strickland

14:47 07 Apr 22

Professional, courteous, timely and got the job done! thank you!

Taylor Miller

23:05 18 Feb 22

S Schmitt

00:02 12 Feb 22

Very knowledgeable in service, repair and AC installation. Fast and reliable service calls. Knowledgeable staff. Very friendly. Reasonable prices. Highly recommend White Sands for all your heating and cooling needs. Excellent customer service.

Tim Blake

01:42 29 Jan 22

True professionals, this was a very enjoyable experience. Scott, Rob, Hobie, Ryan an Andrew did a great job. Team installed a new AC unit, both inside an out, everyone took the time to explain what they were doing an showed me how to use the equipment. I am very picky when it comes to contractors in my home an have no problem pointing something out if it’s wrong. White Sands gave me no reason to complain, 100% satisfaction guaranteed. I definitely recommend White Sands cooling and heating, you will not be disappointing. Quick response, no pressured sales, outstanding workmanship, it was a real pleasure doing business with him.

Dan Beebe

15:06 19 Jan 22

Arrived on schedule and made sure we were satisfied with their work before leaving. Highly recommend this company.

Celine Robinson

21:51 20 Dec 21

Had the pleasure of speaking with the rep Joanna, she helped clear out an invoice. She was super responsive and took fast action. Thank you!

dychaffin

00:24 10 Nov 21

OMG! Thank you so much for replacing my Reme UV unit - my home smells lovely again. Best ever device on the planet. Your guys are so great and friendly. My unit is tip top and working well. Thanks again.

Chip Lowery

21:09 27 Oct 21

Guy Taylor

05:20 27 Oct 21

One of the best companies I have done business with in my eighteen years in Pensacola! White Sands was extremely quick on the call. My central heat and air finally needed to be replaced. Offered a top of the line system with significant savings. Delivered the system and installation on time as promised. They exceeded my expectations with not only the installation, but the quality of hardware and materials used in the install itself. New concrete pad, High grade plywood under the air handler, and quality cable shielding, a steel electrical box, even a box of professional filters. A very clean job with great attention to detail and follow-up. This company delivered everything agreed upon including some pleasant surprises. Two service visits the first year and one of the best warranties in the business. White Sands Cooling and Heating is a professional service company worthy of emulation!

Jacqueline Norris

01:25 27 Oct 21

Outstanding service. Prompt to arrive at scheduled time, quick to determine issue and repar. Friendly and professional.

23:07 07 Oct 21

16:12 14 Sep 21

20:20 10 Sep 21

19:50 10 Sep 21

22:28 02 Sep 21

15:22 12 Aug 21

Scot and his team of professionals give you confidence with your unit and take 1 less stress away from home maintenance. You can rely on their expertise to get your unit up and running. Or even adding a new and improved unit in your home.

Cheryl Anderson

20:55 05 Aug 21

Ian Nims

18:40 03 Aug 21

I can not say enough about this company. The owner took fantastic care of my family when I was deployed and moved his schedule around to make them a priority because the A/C was out. 2 years later, I call and said my UV lamp said it needed to be replaced. That was $150 service call set up. The day prior to the work being done, the owner called and asked me if the lamp was actually out. Turns out it was not, it was just a system generated notice. He said, "I can come out and replace your lamp and charge you $150. but there is no need if it is still working" So many other companies would have just taken the work, charged me and not thought twice about it. Today, 2 years later the technician showed on time to replace my bulb. He opened everything up and then told me that it was still working, I must have just missed it before, and asked if I still wanted the work done. By now the bulb was 4 plus years old so I asked him to go ahead since he was here. Then he replaced, at no charge to me, the float switch with a better one than they had 4 years go. Then he made suggestions on the temp/humidity settings but I was in a meeting so didn't have time to listen well or mess with the thermostat. So he changed them for me.I am sure that there are good A/C companies all around us, but finding an owner and company that will ALWAYS do right by you and not try to take you to the bank can be a roll of the dice. I 100% trust this company with any and all of my future needs.

Vtay Jordan

19:44 26 Jul 21

Great company, responsive, came out the next day and fixed my problem in no time, will definitely recommend.

teegarden2002

13:47 24 Jul 21

unit went out late afternoon, repairman arrived next morning, unit had started work inn the night, but he still checked everything and cleaned the evaporator coils.

Kathleen Napier

22:44 22 Jul 21

So glad I picked this company for my HVAC needs. Called when air went out and had Roth at my door within 1 hour! Will definitely be calling for any further needs we may have. New to the area and so thankful I chose this company. Thanks again Roth for your professional expertise.

Mary Ellen Rix Lott

19:56 22 Jul 21

Very professional, friendly and helpful employees. Scott Olah, the owner, is a honest business person. I trust him and his employees to do the right thing. I'm grateful for their amazing service!

20:58 29 Jun 21

17:10 26 Jun 21

20:40 25 Jun 21

17:07 23 Jun 21

They answered quickly and solved the repair problem, finding the necessary part still under warranty, and installing it before a whole day had passed. You couldn't ask for a friendlier, more polite and courteous, knowledgeable service tech to respond when you have an issue and the summer heat is climbing!

Shane Elkins

22:11 21 Jun 21

Awesome! Called ahead. On time. Professional, knowledgeable, capable. Diagnosed the problem and made repairs. Walked me through the process so that I understood everything. Price was amazing. I was expecting it to cost much more. White Sands HVAC are definitely my "go to" company for all my HVAC needs. Give them a shout. You'll be happy you did. Thanks much!

Alfred Hammond

17:51 16 Jun 21

Sabrinia Jordan

15:29 16 Jun 21

It is important that I give this company the credit it deserves. As I mentioned in my initial review I was very disappointed in the service rendered. To set the record straight, I am very grateful and appreciate of the response from White Sands. They contacted me via phone immediately to address my concerns. Additionally, they came back out to reservice my unit with patients and professionalism. As homeowners of several properties I often look for quality Company's as we all know maintenance is not cheap. Their willingness to make things right and make me feel comfortable was a priority for them. I will definitely be using this company again in the future for my HVAC needs. Keep up the great work and Thanks A million.Home warranty Company sent them to my home. The technician was very unprofessional. My daughter overheard him talking to his company stating that the homeowner wanted something for free. The technician made no attempt to find out what the problem was with the air conditioner. He stated that the air condition wasn’t of good quality and was almost 6 years old. He stated that it was probably just getting old and that he didn’t know what was causing the noise and wasn’t willing to try to figure it out. He then tried to get me to pay him to change out the capacitor. Additionally he stated that the home warranty would not be willing to fix it without even making contact with them and making a recommendation. When my daughter called him out for making the statements that wasn’t true to his company he tried to deny them. At this time he started trashing the home warranty company stating that they wanted them to fix air conditioners but didn’t want to pay. My daughter stated to him that was not a customers issue. I was very dissatisfied. I can’t understand for the world of me how he came up with the home owner is looking for something free. We paid well for our home warranty. This is unacceptable.

Moriah StAmant

15:28 29 Apr 21

I called late one evening and someone was already out early the next morning! The guy showed up, diagnosed the problem, and left to get the part in only about 30 minutes. He was back much faster than he said he would be and the new part was installed in about another 30 minutes. The guy was incredibly respectful, courteous, prompt, and knowledgeable. I’ve now used this company twice and without a doubt I’ll be using them again if we have another issue!

Bob Newell

12:05 26 Apr 21

Clean professional

James Farris

01:42 10 Apr 21

Glenn Larson

22:33 01 Feb 21

after an inspection to sell my house the inspector called for an AC coil cleaning. I wasn't sure this needed to be done. So I called White Sands on a referral. First of all someone answered the phone. Second I got a call back from a tech within 10 minutes. and we made an appointment. upon arrival the tech was professional and after not seeing an issue he didn't stop there . He checked out the complete unit top to bottom . The charge was a minimal service fee . and now I have piece of mind i am selling my house with a perfectly working AC system.Thanks White sands

Emily Haase

15:09 11 Jan 21

This is now the second time we've had to use White Sands, and I am still just as impressed as the first time. We had to have our whole unit replaced, which is never fun. However, Mr. Davy and the crew made the process as painless and seamless as possible. They answered all my questions, got us our unit quickly, and went above and beyond to make this process as easy as possible on me. The men who installed the new unit were polite, professional, and efficient. I cannot say enough good things about this company!

Diana Martin

01:18 03 Dec 20

They are very professional and prompt. I wouldn't recommend any other HVAC company!

diana martin

00:29 03 Dec 20

Very prompt and professional. The first time I turned my heat on this year I smelled gas. I called and they came right out and found my problem. I highly recommend White Sands!

Anne Royappa

16:54 19 Oct 20

Hobby fixed my broken air conditioner today. He was competent, efficient and professional. Highly recommend this business!

Rod Miller

16:44 12 Oct 20

They did a outstanding job with attention to details.

Dona B

23:02 08 Oct 20

While having other work done the AC stopped working. Called and with in minutes they spotted the problem and had us up and running again because the house was cooling down. Will always call them.

Anthony Haase

18:38 23 Sep 20

Once power was restored after Hurricane Sally, we noticed our AC was not working. With two toddlers and a newborn, this was posing quite an issue! I called White Sands, and within 2 hours I had technicians in my driveway. Thankfully this was an easy fix and our AC is up and running less than 3 hours after I initially called. I am more than impressed with the cost, professionalism, and promptness of White Sands! Will definitely be using this company again in the future if the need arises!

Rebecca Redding

00:02 07 Sep 20

They were affordable and went the extra mile to make sure my AC was running. They did not charge me extra beyond their quote when a few other problems were found. Awesome!

James anderson

15:16 31 Jul 20

Truly 5 star company, many thanks to Mr. Scott,Mr. Steve, Mr. Hobbie, Mr. Roth I would recommend White Sands HVAC for all your heat & air needs, thanks again guys 👍😀

Brian Dandelakis

18:18 28 Jul 20

Phenomenal service. Would definitely use them again. Scott and his team went above and beyond what was required and was super fair on their pricing.

Tamala Nickerson

01:11 22 Jul 20

Scot and his team of HVAC technicians are AWESOME! When our AC went out last night and it was 84° inside our house, they understood the urgency! Answered on the 1st ring...did NOT put me on hold and sent 2 techs out within 3 hours! Our family, including fur babies are so thankful!

Jessica Gillis

14:46 07 Jul 20

Scot and his team always does an excellent job! Knowledgeable staff with great results!

Alan Philipson

03:32 04 Jul 20

Scot was extraordinarily helpful and honest in dealing with me.....he suggested staying with my old unit until it became absolutely necessary to get a new system.....prior to purchasing my new system Scot was great in servicing the old one installed by another company......i am looking forward to dealing with him and White Sands for many years to come.

Tory Sokul

00:47 12 Jun 20

White Sands is by far the best Heating and cooling company I have ever come across. I have used them for years and I will not use another company. Scot and his team are always extremely responsive, polite and honest. They are awesome!

Tory Sokul

00:40 12 Jun 20

I have used Scott and his team for years and I will never use another A/C company! They are always honest, polite, and extremely responsive. I would highly recommend using them, you will not be disappointed!

Dave Hayhow

21:28 01 Mar 20

Rob Mills Hedglen

21:36 14 Feb 20

White Sands provides top notch service in an honest and friendly manner. I highly recommend Scot and his team for any needed work. 5 stars

Charles Cadden

04:48 03 Feb 20

Loss power to my AC & heater handler. Scott responded promptly to a weekend call. He quickly identified & explained the problem, had the replacement parts available on his truck & returned the unit to service. 100% professional every step of the way. White Sands Cooling & Heating has my appreciation & recommendation.

robert dorman

17:13 20 Dec 19

Lauren Krueger

20:51 10 Dec 19

When it was time (long overdue) to replace the original HVAC system in my home built in 1972, White Sands went above and beyond. I got 5 different quotes and White Sands not only gave me the most options, they made sure I understood how the systems work. I felt very comfortable making the decision on my own. To this day, I can call them with any questions and they usually make the time to come over same-day to assist. HIGHLY recommend!

jessica hurst

04:38 15 Nov 19

I love this company i swear when i need them they come right away as if were family were just like family i can call scot olah and tell him the problem and he almost repair it over the phone haha thats just how good he is he also came to the rescue for my parents while i was away and this was a true blessing god will continue to bless you scot and i owe you big time for always being a great professional friendly worker

Gina Coby

19:32 13 Nov 19

Sharla Dawn

18:10 08 Nov 19

Great in-person service impresses me now more than ever as so much of our interactions are with screens and not people. Scott and his crew at White Sands Cooling and Heating have been servicing our AC for more than 7 years now, and he is always promptly responsive—usually at our door within hours of our call. He’s amazing at diagnosing the problem with our rather complicated system, and gets us up and running right away. Plus, he’s a nice guy. Ha! Highly recommended. 20 stars.

Christopher Chaffin

00:18 29 Oct 19

White Sands Cooling and Heating is the absolute best in the Pensacola area for heating and cooling. Dependable, trustworthy, professional and personable. They have installed new systems in three separate homes for our family over the past four years and each system still works perfectly. The pricing is competitive and the follow on maintenance is competent and thorough. I give them my highest recommendation!!

Tamala Nickerson

13:16 09 Oct 19

I first met Scot when I purchased my home in 2014. 2 months after I bought my home, my HVAC system went out. Scot hooked me up with a new system! He is so knowledgeable and friendly, I would recommend him in a heart beat! 5 years later, I contacted him and he immediately remembered who I was. A+++

Pamela Dumestre

20:33 26 Sep 19

Amazing customer service, quick response. Would recommend highly

john Rogers

16:21 10 Sep 19

Great Service! Very professional & knowledgeable about the air & heating product! Very dependable!

Sandra poker

22:48 22 Aug 19

Justin olson

04:15 11 Aug 19

As a landlord working with many vendors this is one that I would put at the top of my list. Good honest work.

Dan Boklage

20:50 08 Aug 19

Service was outstanding. The problem was corrected within 24 hours from my fist call. Tech was great to work with and my system is operating fine. The system was not the issue, but a damper was. The Bryant system is the best system I have had. save about 120 $ a year and get great service

Charles Morris

00:19 28 Jul 19

My A/C was out from Wednesday night until Friday due to some poor dealing with another HVAC company. I heard about Scot, the owner of Whites Sands and I called him at 1:30 Friday afternoon. He came and troubleshot my unit, drove to Pensacola to retreive the necessary parts and labored until 9:30pm to ensure my air was working. His comment for giving such long hours in a last minute phone call was "You do not need to go another night without air conditioning." He was professional, well mannered, meticulous, and courteous. He quoted me a price in the beginning and although he had to go the extra mile he maintained true to the price he quoted. JOB WELL DONE!!!

Charles Morris

04:35 27 Jul 19

My A/C was out from Wednesday night until Friday due to some poor dealing with another HVAC company. I heard about Scot, the owner of Whites Sands and I called him at 1:30 Friday afternoon. He came and troubleshot my unit, drove to Pensacola to retrieve the necessary parts and labored until 9:30pm to ensure my air was working. His comment for doing giving long hours in a last minute phone call was "You do not need to go another night with air conditioning." He was professional, well mannered, meticulous, and courteous. He quoted me a price in the beginning and although he had to go the extra mile he maintained true to the price he quoted. JOB WELL DONE!!!

Criselda Von Wald

12:08 22 Jul 19

Scot came right away to check the leak in my new Bryant A/C and Heating system. He cleared the drain line and when there still was a leak, came back right away to find another problem where it was the sweat off the lines that caused the leak. After moving them all was well.

Max Riederer

16:29 15 Jul 19

Last Sunday 7/7/19 was one of the hottest days on record for our area. My tenants called to inform me that the a/c quit working. My first though was, oh great, add me to the list. This is going to take a while. I'm sure that all a/c companies are just slammed right now. I was not very optimistic. I told my tenants not to expect a tech until later on in the week. I called White Sands Cooling and Heating and left a message. To my surprise, I received a text message on Sunday night from a gentleman named Scot saying that they will try their best to get to me tomorrow, Monday. Monday morning I received a call from Scot. He said that he could fit me in sometime around the lunch hour. As promised, Scot was at my rental unit at 12:30 pm. He had the unit up and running in 20 minutes. What a relief! Thank you White Sands for your quick response, excellent communication and most of all, Scot having the superior technical experience and ability to diagnose and correct the problem so quickly. Great job, Great service. On behalf of myself and my tenants, Thank you.

Cindy Santos

00:36 02 Jul 19

On time, excellent customer service, knowledgeable!

Paul Halpern

15:59 01 Jul 19

Great knowledgable service, prompt response! Highly recommended.

Ruth Reynolds

21:39 29 Jun 19

If you need a reliable, professional and knowledgeable company, look no further than White Sands Cooling, Scott Olah! Not only was Scott easy to contact, quick to respond and communicate quickly, he is extremely patient! Not being knowledgeable about HVAC, we relied heavily on Scott’s judgement and competency which he fulfilled with ease snd efficiency. A 5 star rating isn’t enough ....thank you Scott!!!

Mark Bernier

23:01 12 Jun 19

When we first met Scot it was obvious that he was extremely knowledgable and competent in his field as well as being a real nice guy. Finally someone we could have confidence in! He replaced our entire unit over 2 years ago. Deciding to do so was probably one of the best decisions we have ever made. Scot truly bent over backwards to make us happy since we were a little gun shy after putting up with repeated bandaid fixes by seemingly less competent individuals. How nice to have peace of mind...rather than the feeling of impending doom.Since replacing the unit we have had absolutely ZERO issues. This unit is very quiet. Our room temperature stays constant. The unit is so energy efficient that even with the ever increasing cost of electricity our heating/cooling costs continue to be a fraction of what they were 2 years ago!!Scot offers maintenance plans to fit into anyone’s budget. Truly having one certainly adds an extra layer of confidence!

Bethany M

01:05 11 Jun 19

Our family has called on White Sands many times over the years and can recommend this business with confidence. Fast response time, great communicator, reasonable prices, quality work, and reliable service. Whether we have needed HVAC maintenance or general HVAC advice, Scot has always been there for us. Thank you, Scot!

David Flatt

16:15 04 Jun 19

I came home and my air wasn't working. I called White Sands and talked with Scot. He troubleshot the issue with me on the phone and knew exactly what was broken. He looked up the unit while on the phone and verified the warranty. He picked up the replacement part from the parts distributor when it opened in the morning and came right over to fix it. He even txted me when he was running a little latter than expect.All in all a very professional company, and i would recommend them to anyone having AC issues.

Thomas Estes

20:38 07 Mar 19

Extremely knowledgable, had an entire system installed in about 4 hours. I'm fairly knowledgable in HVAC, but Scot from White Sands k ew his stuff. Professional, they cleaned up after themselves, they didnt take any shortcuts. There was a hiccup with the system, I informed the company and Scot was back out in less than 24 hrs, found and fixed it with no questions asked.Scot does quality work, and he stands behind it!

Roberta Van Dussen

22:30 22 Jan 19

I am so pleased with their service. I called on a Sunday with a heating concern and someone answered the phone and addressed my concerns. Very professional company. I highly recommend them. Scott is so personable and knowledgeble and takes the time to address all your concerns.

Austen Case

22:25 22 Jan 19

Extremely impressed with the service of this business. Very personable and knowledgable technicians. Got the work done fast and was very informative and helpful when answering my questions. I would reccomend this company to anyone in need of HVAC services.

Armando Jalice

01:28 17 Jan 19

My home A/C+Heating unit (for my enclosed Florida Room) stopped cooling just after I bought my home in Navarre, FL, and I called a company to have it repaired and was told, after inspecting, that it needed to be replaced & for quite a huge $$$$ amount. I waited a while... considering the huge investment. Then recently, I called White Sands and the gentleman that arrived was quite knowledgeable as to what might be the problem and thought the unit might not need to be replaced, went on to inspect,!and sure enough, it didn’t!! He went on to fix the unit completely and has been in working order ever since!! And for quite a lot less!!$$$ Wish I had called White Sands initially....it’s hard to find honest, trustworthy & experienced people these days but the gentleman, Scott, from White Sands possesses all of these qualities!! I recommend this company to anyone needing their services!!! Thank you Scott & White Sands. We will be forever grateful!!!

Joe James

00:16 18 Oct 18

Great service. Honest and reliable.

S D

17:00 03 Oct 18

Fantastic service - don’t use anyone else. Scot is professional & knowledgeable. His entire team does a great job.

Regency Cabanas Pensacola

19:18 29 Sep 18

Outstanding service and extremely responsive! I have used Scott and his team for years. I will never use another cooling and heating company. They are extremely responsive, professional, and honest.

Tony Richards

20:50 31 Aug 18

In the lad two years, we've had two major HVAC jobs done. First, in August 2016, we had to have a whole new system installed--White Sands did it, promptly and professionally. We've been very happy with it. Now, August of 2018, we found that our house's old ducts were sweating all in the attic, causing water damage to the ceiling in some areas. White Sands came the next day, the crew went the extra mile tearing out the old insulation from around the ducts, sealing the leaks, and installing new insulation. Couldn't recommend White Sands enough.

Denise W

15:22 14 Aug 18

I have been very impressed with this company. They are professional and very friendly. I had an issue that came up on a Friday night at 6pm and Scot had my AC unit running again by 8:30 that same night.

Christina Lilly

02:35 11 Aug 17

This is an awesome company who came out to help me after hours and didn't charge some crazy fee. Very friendly and professional!

Tom Robinson

18:01 14 May 17

Edie Dance

16:52 21 Jun 16

Scot is great! Excellent customer service and follow up. I highly recommend White Sands!

Jennifer Harris

14:29 10 Aug 15

This company legitimately tries to be prompt and attentive to your needs.Scot Olah is a pro.