April 1, 2020

Is it time to Repair or Replace the HVAC System?

Google Rating

5.0

Based on 68 reviews

White Sands Cooling & Heating

5.0

Annette Bedner

23:07 07 Oct 21

Laura Meyer

16:12 14 Sep 21

Connie Ellis

20:20 10 Sep 21

Rob Rusniaczek

19:50 10 Sep 21

Trista Bradley

22:28 02 Sep 21

Kim Morton

15:22 12 Aug 21

Scot and his team of professionals give you confidence with your unit and take 1 less stress away from home maintenance. You can rely on their expertise to get your unit up and running. Or even adding a new and improved unit in your home.

Cheryl Anderson

20:55 05 Aug 21

Ian Nims

18:40 03 Aug 21

I can not say enough about this company. The owner took fantastic care of my family when I was deployed and moved his schedule around to make them a priority because the A/C was out. 2 years later, I call and said my UV lamp said it needed to be replaced. That was $150 service call set up. The day prior to the work being done, the owner called and asked me if the lamp was actually out. Turns out it was not, it was just a system generated notice. He said, "I can come out and replace your lamp and charge you $150. but there is no need if it is still working" So many other companies would have just taken the work, charged me and not thought twice about it. Today, 2 years later the technician showed on time to replace my bulb. He opened everything up and then told me that it was still working, I must have just missed it before, and asked if I still wanted the work done. By now the bulb was 4 plus years old so I asked him to go ahead since he was here. Then he replaced, at no charge to me, the float switch with a better one than they had 4 years go. Then he made suggestions on the temp/humidity settings but I was in a meeting so didn't have time to listen well or mess with the thermostat. So he changed them for me.I am sure that there are good A/C companies all around us, but finding an owner and company that will ALWAYS do right by you and not try to take you to the bank can be a roll of the dice. I 100% trust this company with any and all of my future needs.

Vtay Jordan

19:44 26 Jul 21

Great company, responsive, came out the next day and fixed my problem in no time, will definitely recommend.

teegarden2002

13:47 24 Jul 21

unit went out late afternoon, repairman arrived next morning, unit had started work inn the night, but he still checked everything and cleaned the evaporator coils.

Kathleen Napier

22:44 22 Jul 21

So glad I picked this company for my HVAC needs. Called when air went out and had Roth at my door within 1 hour! Will definitely be calling for any further needs we may have. New to the area and so thankful I chose this company. Thanks again Roth for your professional expertise.

Mary Ellen Rix Lott

19:56 22 Jul 21

Very professional, friendly and helpful employees. Scott Olah, the owner, is a honest business person. I trust him and his employees to do the right thing. I'm grateful for their amazing service!

cindy pendleton

20:58 29 Jun 21

Richard Downard

17:10 26 Jun 21

Oliver S

20:40 25 Jun 21

Peggy Lehane

17:07 23 Jun 21

They answered quickly and solved the repair problem, finding the necessary part still under warranty, and installing it before a whole day had passed. You couldn't ask for a friendlier, more polite and courteous, knowledgeable service tech to respond when you have an issue and the summer heat is climbing!

Shane Elkins

22:11 21 Jun 21

Awesome! Called ahead. On time. Professional, knowledgeable, capable. Diagnosed the problem and made repairs. Walked me through the process so that I understood everything. Price was amazing. I was expecting it to cost much more. White Sands HVAC are definitely my "go to" company for all my HVAC needs. Give them a shout. You'll be happy you did. Thanks much!

Alfred Hammond

17:51 16 Jun 21

Sabrinia Jordan

15:29 16 Jun 21

It is important that I give this company the credit it deserves. As I mentioned in my initial review I was very disappointed in the service rendered. To set the record straight, I am very grateful and appreciate of the response from White Sands. They contacted me via phone immediately to address my concerns. Additionally, they came back out to reservice my unit with patients and professionalism. As homeowners of several properties I often look for quality Company's as we all know maintenance is not cheap. Their willingness to make things right and make me feel comfortable was a priority for them. I will definitely be using this company again in the future for my HVAC needs. Keep up the great work and Thanks A million.Home warranty Company sent them to my home. The technician was very unprofessional. My daughter overheard him talking to his company stating that the homeowner wanted something for free. The technician made no attempt to find out what the problem was with the air conditioner. He stated that the air condition wasn’t of good quality and was almost 6 years old. He stated that it was probably just getting old and that he didn’t know what was causing the noise and wasn’t willing to try to figure it out. He then tried to get me to pay him to change out the capacitor. Additionally he stated that the home warranty would not be willing to fix it without even making contact with them and making a recommendation. When my daughter called him out for making the statements that wasn’t true to his company he tried to deny them. At this time he started trashing the home warranty company stating that they wanted them to fix air conditioners but didn’t want to pay. My daughter stated to him that was not a customers issue. I was very dissatisfied. I can’t understand for the world of me how he came up with the home owner is looking for something free. We paid well for our home warranty. This is unacceptable.

Moriah StAmant

15:28 29 Apr 21

I called late one evening and someone was already out early the next morning! The guy showed up, diagnosed the problem, and left to get the part in only about 30 minutes. He was back much faster than he said he would be and the new part was installed in about another 30 minutes. The guy was incredibly respectful, courteous, prompt, and knowledgeable. I’ve now used this company twice and without a doubt I’ll be using them again if we have another issue!

Bob Newell

12:05 26 Apr 21

Clean professional

James Farris

01:42 10 Apr 21

Glenn Larson

22:33 01 Feb 21

after an inspection to sell my house the inspector called for an AC coil cleaning. I wasn't sure this needed to be done. So I called White Sands on a referral. First of all someone answered the phone. Second I got a call back from a tech within 10 minutes. and we made an appointment. upon arrival the tech was professional and after not seeing an issue he didn't stop there . He checked out the complete unit top to bottom . The charge was a minimal service fee . and now I have piece of mind i am selling my house with a perfectly working AC system.Thanks White sands

Emily Haase

15:09 11 Jan 21

This is now the second time we've had to use White Sands, and I am still just as impressed as the first time. We had to have our whole unit replaced, which is never fun. However, Mr. Davy and the crew made the process as painless and seamless as possible. They answered all my questions, got us our unit quickly, and went above and beyond to make this process as easy as possible on me. The men who installed the new unit were polite, professional, and efficient. I cannot say enough good things about this company!

diana martin

00:29 03 Dec 20

Very prompt and professional. The first time I turned my heat on this year I smelled gas. I called and they came right out and found my problem. I highly recommend White Sands!

Anne Royappa

16:54 19 Oct 20

Hobby fixed my broken air conditioner today. He was competent, efficient and professional. Highly recommend this business!

Rod Miller

16:44 12 Oct 20

They did a outstanding job with attention to details.

Dona B

23:02 08 Oct 20

While having other work done the AC stopped working. Called and with in minutes they spotted the problem and had us up and running again because the house was cooling down. Will always call them.

Anthony Haase

18:38 23 Sep 20

Once power was restored after Hurricane Sally, we noticed our AC was not working. With two toddlers and a newborn, this was posing quite an issue! I called White Sands, and within 2 hours I had technicians in my driveway. Thankfully this was an easy fix and our AC is up and running less than 3 hours after I initially called. I am more than impressed with the cost, professionalism, and promptness of White Sands! Will definitely be using this company again in the future if the need arises!

Rebecca Redding

00:02 07 Sep 20

They were affordable and went the extra mile to make sure my AC was running. They did not charge me extra beyond their quote when a few other problems were found. Awesome!

James anderson

15:16 31 Jul 20

Truly 5 star company, many thanks to Mr. Scott,Mr. Steve, Mr. Hobbie, Mr. Roth I would recommend White Sands HVAC for all your heat & air needs, thanks again guys 👍😀

Brian Dandelakis

18:18 28 Jul 20

Phenomenal service. Would definitely use them again. Scott and his team went above and beyond what was required and was super fair on their pricing.

Jessica Gillis

14:46 07 Jul 20

Scot and his team always does an excellent job! Knowledgeable staff with great results!

Alan Philipson

03:32 04 Jul 20

Scot was extraordinarily helpful and honest in dealing with me.....he suggested staying with my old unit until it became absolutely necessary to get a new system.....prior to purchasing my new system Scot was great in servicing the old one installed by another company......i am looking forward to dealing with him and White Sands for many years to come.

Victor Sokul

00:40 12 Jun 20

I have used Scott and his team for years and I will never use another A/C company! They are always honest, polite, and extremely responsive. I would highly recommend using them, you will not be disappointed!

Dave Hayhow

21:28 01 Mar 20

Charles Cadden

04:48 03 Feb 20

Loss power to my AC & heater handler. Scott responded promptly to a weekend call. He quickly identified & explained the problem, had the replacement parts available on his truck & returned the unit to service. 100% professional every step of the way. White Sands Cooling & Heating has my appreciation & recommendation.

robert dorman

17:13 20 Dec 19

Lauren Glass Krueger

20:51 10 Dec 19

When it was time (long overdue) to replace the original HVAC system in my home built in 1972, White Sands went above and beyond. I got 5 different quotes and White Sands not only gave me the most options, they made sure I understood how the systems work. I felt very comfortable making the decision on my own. To this day, I can call them with any questions and they usually make the time to come over same-day to assist. HIGHLY recommend!

jessica hurst

04:38 15 Nov 19

I love this company i swear when i need them they come right away as if were family were just like family i can call scot olah and tell him the problem and he almost repair it over the phone haha thats just how good he is he also came to the rescue for my parents while i was away and this was a true blessing god will continue to bless you scot and i owe you big time for always being a great professional friendly worker

Gina Coby

19:32 13 Nov 19

Sharla Dawn

18:10 08 Nov 19

Great in-person service impresses me now more than ever as so much of our interactions are with screens and not people. Scott and his crew at White Sands Cooling and Heating have been servicing our AC for more than 7 years now, and he is always promptly responsive—usually at our door within hours of our call. He’s amazing at diagnosing the problem with our rather complicated system, and gets us up and running right away. Plus, he’s a nice guy. Ha! Highly recommended. 20 stars.

Christopher Chaffin

00:18 29 Oct 19

White Sands Cooling and Heating is the absolute best in the Pensacola area for heating and cooling. Dependable, trustworthy, professional and personable. They have installed new systems in three separate homes for our family over the past four years and each system still works perfectly. The pricing is competitive and the follow on maintenance is competent and thorough. I give them my highest recommendation!!

Tamala Nickerson

13:16 09 Oct 19

I first met Scot when I purchased my home in 2014. 2 months after I bought my home, my HVAC system went out. Scot hooked me up with a new system! He is so knowledgeable and friendly, I would recommend him in a heart beat! 5 years later, I contacted him and he immediately remembered who I was. A+++

Pamela Dumestre

20:33 26 Sep 19

Amazing customer service, quick response. Would recommend highly

john Rogers

16:21 10 Sep 19

Great Service! Very professional & knowledgeable about the air & heating product! Very dependable!

Sandra poker

22:48 22 Aug 19

Justin olson

04:15 11 Aug 19

As a landlord working with many vendors this is one that I would put at the top of my list. Good honest work.

Dan Boklage

20:50 08 Aug 19

Service was outstanding. The problem was corrected within 24 hours from my fist call. Tech was great to work with and my system is operating fine. The system was not the issue, but a damper was. The Bryant system is the best system I have had. save about 120 $ a year and get great service

Charles Morris

00:19 28 Jul 19

My A/C was out from Wednesday night until Friday due to some poor dealing with another HVAC company. I heard about Scot, the owner of Whites Sands and I called him at 1:30 Friday afternoon. He came and troubleshot my unit, drove to Pensacola to retreive the necessary parts and labored until 9:30pm to ensure my air was working. His comment for giving such long hours in a last minute phone call was "You do not need to go another night without air conditioning." He was professional, well mannered, meticulous, and courteous. He quoted me a price in the beginning and although he had to go the extra mile he maintained true to the price he quoted. JOB WELL DONE!!!

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Facebook Rating

5.0

Based on 9 reviews

White Sands Cooling and Heating

5.0

Diana Martin

01:18 03 Dec 20

They are very professional and prompt. I wouldn't recommend any other HVAC company!

Tamala Nickerson

01:11 22 Jul 20

Scot and his team of HVAC technicians are AWESOME! When our AC went out last night and it was 84° inside our house, they understood the urgency! Answered on the 1st ring...did NOT put me on hold and sent 2 techs out within 3 hours! Our family, including fur babies are so thankful!

Tory Sokul

00:47 12 Jun 20

White Sands is by far the best Heating and cooling company I have ever come across. I have used them for years and I will not use another company. Scot and his team are always extremely responsive, polite and honest. They are awesome!

Rob Mills Hedglen

21:36 14 Feb 20

White Sands provides top notch service in an honest and friendly manner. I highly recommend Scot and his team for any needed work. 5 stars

Charles Morris

04:35 27 Jul 19

My A/C was out from Wednesday night until Friday due to some poor dealing with another HVAC company. I heard about Scot, the owner of Whites Sands and I called him at 1:30 Friday afternoon. He came and troubleshot my unit, drove to Pensacola to retrieve the necessary parts and labored until 9:30pm to ensure my air was working. His comment for doing giving long hours in a last minute phone call was "You do not need to go another night with air conditioning." He was professional, well mannered, meticulous, and courteous. He quoted me a price in the beginning and although he had to go the extra mile he maintained true to the price he quoted. JOB WELL DONE!!!

Armando Jalice

01:28 17 Jan 19

My home A/C+Heating unit (for my enclosed Florida Room) stopped cooling just after I bought my home in Navarre, FL, and I called a company to have it repaired and was told, after inspecting, that it needed to be replaced & for quite a huge $$$$ amount. I waited a while... considering the huge investment. Then recently, I called White Sands and the gentleman that arrived was quite knowledgeable as to what might be the problem and thought the unit might not need to be replaced, went on to inspect,!and sure enough, it didn’t!! He went on to fix the unit completely and has been in working order ever since!! And for quite a lot less!!$$$ Wish I had called White Sands initially....it’s hard to find honest, trustworthy & experienced people these days but the gentleman, Scott, from White Sands possesses all of these qualities!! I recommend this company to anyone needing their services!!! Thank you Scott & White Sands. We will be forever grateful!!!

Tom Robinson

18:01 14 May 17

Edie Dance

16:52 21 Jun 16

Scot is great! Excellent customer service and follow up. I highly recommend White Sands!

Peggy Arnone Van Sleen

23:51 13 Aug 14

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